JS
Jacques S
1 reviews | Active since Oct 2015
28 Oct 2025, 11:15
1-grid unprofessional
Have a problem with my 146 email clients that are hosted by 1-grid. Start to phone them at 09:30; every 5 min they drop the call, and you have to start at the beginning. I phoned 15 times with no answer, and 2 hours later I am still holding. From my perspective, 1-grid can close their doors, as there is no tech support.
Helpful (0)
Replies (6)0
Replies (6)
1-grid's replyOfficial
28 Oct 2025, 11:25Hi Jacques,We’re sorry to hear about your experience with us.Please provide us with some additional information, such as a reference number and we will arrange for a senior member of our support team to reach out to you.Kind regards,The 1-grid Team
Best regards,
1-grid's reply28 Oct 2025, 11:25
Official
Hi Jacques,We’re sorry to hear about your experience with us.Please provide us with some additional information, such as a reference number and we will arrange for a senior member of our support team to reach out to you.Kind regards,The 1-grid Team
Best regards,
JS
Jacques S's updateReviewer Update
28 Oct 2025, 12:08You can give me a call at ***
JS
Jacques S's update28 Oct 2025, 12:08
Reviewer Update
You can give me a call at ***
1-grid's replyOfficial
28 Oct 2025, 12:16Hi Jacques,We would have to verify your account information in order to make an outbound contact. In this regard a reference would be ideal.Kind regards,The 1-grid Team
Best regards,
1-grid's reply28 Oct 2025, 12:16
Official
Hi Jacques,We would have to verify your account information in order to make an outbound contact. In this regard a reference would be ideal.Kind regards,The 1-grid Team
Best regards,
JS
Jacques S's updateReviewer Update
28 Oct 2025, 12:29ticket ***
JS
Jacques S's update28 Oct 2025, 12:29
Reviewer Update
ticket ***
JS
Jacques S's updateReviewer Update
28 Oct 2025, 12:30it is 12:30 now, 3h of no help
still on the phone
still on the phone
JS
Jacques S's update28 Oct 2025, 12:30
Reviewer Update
it is 12:30 now, 3h of no help
still on the phone
still on the phone
1-grid's replyOfficial
03 Nov 2025, 09:38Hi Jacques,
We hope your issue has been attended to to your satisfaction.
If you require any additional support then please reach out.
Kind regards,
The 1-grid team
We hope your issue has been attended to to your satisfaction.
If you require any additional support then please reach out.
Kind regards,
The 1-grid team
Best regards,
1-grid's reply03 Nov 2025, 09:38
Official
Hi Jacques,
We hope your issue has been attended to to your satisfaction.
If you require any additional support then please reach out.
Kind regards,
The 1-grid team
We hope your issue has been attended to to your satisfaction.
If you require any additional support then please reach out.
Kind regards,
The 1-grid team
Best regards,