1-Grid the most terrible service and the biggest ***** in the 30 years I've been in business

My company name is Kamoso Sales and Marketing, my email and website are hosted by 1-Grid, In about September 2019, my website disappeared and I contacted 1-Grid about the problem and my website was restored from the backup I was told, a few weeks down the line, the same thing happened and I contacted 1-Grid again, I was told all sorts of stories and when I asked why can't they use the backup like the last time, I was told that the backup is blank, that because they don't see what's been backed up, they have been backing up no information. We went on for a while, talking to different people with different answers. When I called again someone was able to assist to restore, The website disappeared again and up to now it is promises every day. On Monday the 21st September 2020, I asked one of my employees to contact 1-Grid because we are losing a lot of business because of this, he spoke to Ashly who promised to get back to him but didn't, what was even more shocking for me was that he wasn't asked any security questions to determine whether 1-Grid was talking to the authorised person. Yesterday I called and spoke to Zunaid , he promised to fix the problem and get back to me before 6pm, he told me that he doesn't want to make me hold any longer but that he is almost complete restoring the site, he said the latest will be today between 8am and 10am, but nothing happened and he didn't call as promised, at 10h55 Eldrin called asking if anyone called and I said no, he said he'll have the site restored by 12h00 but nothing happened, he called again and promised that it will be restored before 1pm and he'll call to confirmed, but up to now nobody called