1-Grid Terrible Service (More than 10 years of support from my company)

This is the first time that I'm writing a review on hellopeter so please be gentle.

I have been with Webafrica no sorry, Gridhost, no sorry 1-Grid for more than 10 years. The past two to three years has been a terrible experience. I host more than 40 domains on single domains from Gridhost. Which is not even a reseller package, and means that they are making a lump sum of money from me every month. My clients have been complaining about email servers being down for numerous reasons and some due to the small packages that they offer. No Problem, increase the domain cap, which is fairly easy to do with their support team, but, when other issues occur, no one is ever to reply or even worry about customer service. Six months ago I started moving my domains to a reseller package from another service provider. (Not sure if I'm allowed to mention other companies, but I am so satisfied with the service and support that I'm getting from them) I have moved my domains away from Gridhost one by one to my new service provider while canceling them with 1-Grid. Whilst still being billed numerous times for canceled domains and having to cancel them from the 1-Grid dashboard and also having to send emails to their support with no action, except for the funds always being deducted from my account. Finally, only having 2 domains left that has already been canceled they keep billing me every month for these domains. I have had so many different people replying to my ticket (That clearly asks for them to delete my whole account), while every single one starts off by apologizing from high to low about their bad service that they are evidently aware of and promising me better service and a full refund, even giving me their personal company emails to reply to should I ever feel like returning to them. Still no refund, No reply. I have all the email proof of our conversations between myself and 4 or 5 of their support members. I don't really know if I'm allowed to post these emails and neither am I sure if writing this review will help me at all, but, I just want to get the word out of how pathetic these people are and would not advise using them ever! I'm hoping that this review will have people realize that this domain service provider is so unprofessional and careless.