MM
Mzimhle M
1 reviews | Active since Oct 2020
05 Nov 2020, 07:20
1-grid technicians sabotage my business again.
Again, no surprise here.. 1-grid decided to sabotage my business by changing some database settings, I wake up to a database error that only they can fix! About to loose 2 more clients I worked hard to get.
Even as a x-large vps owner, I have to wait till 8am on an issue a client woke me up to at 6am, while client is screaming at me, I have to wait for the technicians at 1-grid to wake up.
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Replies (2)0
Replies (2)
1-grid's replyOfficial
05 Nov 2020, 07:23Hi there Mzimhle,
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
1-grid's reply05 Nov 2020, 07:23
Official
Hi there Mzimhle,
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
MM
Mzimhle M's updateReviewer Update
05 Nov 2020, 07:45So after a long couple of hours and stress. I have found the problem myself, and all my sites are working now. the issue was here:
https://forums.cpanel.net/threads/cpanel-34745-mariadb-10-3-26-1-breaks-php-7-2.680989/
So apparently 1-grid decided in their infinite wisdom to upgrade my database to a version that is not compatible to my PHP version, as the article above states:
Swapping to 7.3 or 7.4 works.
I've had to downgrade MariaDB back to the previous version:
So all I had to do, after loosing client confidence, was to upgrade my php from 7.2 to 7.4.
Now, no thanks to them, all my sites and client websites work.
https://forums.cpanel.net/threads/cpanel-34745-mariadb-10-3-26-1-breaks-php-7-2.680989/
So apparently 1-grid decided in their infinite wisdom to upgrade my database to a version that is not compatible to my PHP version, as the article above states:
Swapping to 7.3 or 7.4 works.
I've had to downgrade MariaDB back to the previous version:
So all I had to do, after loosing client confidence, was to upgrade my php from 7.2 to 7.4.
Now, no thanks to them, all my sites and client websites work.
MM
Mzimhle M's update05 Nov 2020, 07:45
Reviewer Update
So after a long couple of hours and stress. I have found the problem myself, and all my sites are working now. the issue was here:
https://forums.cpanel.net/threads/cpanel-34745-mariadb-10-3-26-1-breaks-php-7-2.680989/
So apparently 1-grid decided in their infinite wisdom to upgrade my database to a version that is not compatible to my PHP version, as the article above states:
Swapping to 7.3 or 7.4 works.
I've had to downgrade MariaDB back to the previous version:
So all I had to do, after loosing client confidence, was to upgrade my php from 7.2 to 7.4.
Now, no thanks to them, all my sites and client websites work.
https://forums.cpanel.net/threads/cpanel-34745-mariadb-10-3-26-1-breaks-php-7-2.680989/
So apparently 1-grid decided in their infinite wisdom to upgrade my database to a version that is not compatible to my PHP version, as the article above states:
Swapping to 7.3 or 7.4 works.
I've had to downgrade MariaDB back to the previous version:
So all I had to do, after loosing client confidence, was to upgrade my php from 7.2 to 7.4.
Now, no thanks to them, all my sites and client websites work.