1-Grid technical competency is extremely bad/disrespectful

A total disaster just to recover a website not loading and i pay monthly fee of backup only to be told no , your back up can only be recovered as far back as 7 days what's even worse was the support ticket agent "Georgina Mathabatha" This was her exact response when i asked why my website wasn't loading "We only keep backups for 7 days at a time.

We wont have a backup as far back as the 10th of February.

The only option would be for you web developer to upload the backup for the website or to fix whatever is broken on it."

ok cool , please recover 7 days back let's see and she never responded. Thewy are sao *********** to a point where their response time could take almost a day on minor issues that part i dont undersntad who does that in the modern world of AI and automations. Ticket was logged 27th Feb 2025 till today 5th March there is no songle concrete response. I event asked them for logs , events on the domain so i can trace the activites no response.

I gues they think they dealing with dummies most of the time so they use technical jargons to either b uy time or to get you off their backs.

I have several accounts with them and i have been dealing with diferent clients who has acccount with them so yah i know my story with 1-Grid they are not sa good recomendations in my opinion. as a matter of fact .. i will be moving about 6 of my domains away from them ones i geta competent technical staff to respond to my queires.

I Mean someone extremely technical because i am an Azure Senior/advanced engineer with 13 years in the industry and still super active so those little interns wont cut the deal for me unfortunately.