PR
Peter R
1 reviews | Active since Jan 2014
01 Mar 2021, 17:11
1-Grid support is non-existent when you try to cancel.
I'm trying to cancel a hosting package with 1-Grid and they are impossible to get hold of.
Seriously, you can sign up for any of their services using their website - but if you want to cancel - you need to call a landline number.
If the number gets answered (1/5 tries) you then need to hold on for 20 minutes before anyone will speak to you - and then they cut you off.
If you raise a support ticket - it gets closed automatically with the message that you need to call the landline.
Seems to me that they are doing everything they can to make cancellation impossible.
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Replies (1)0
Replies (1)1-grid's replyOfficial
02 Mar 2021, 09:05Good morning Peter.
Sorry to hear about your experience with us recently.
We've sent your details over to our cancellations team who will be assisting you with this.
Sincerely,
Sorry to hear about your experience with us recently.
We've sent your details over to our cancellations team who will be assisting you with this.
Sincerely,
1-grid's reply02 Mar 2021, 09:05
Official
Good morning Peter.
Sorry to hear about your experience with us recently.
We've sent your details over to our cancellations team who will be assisting you with this.
Sincerely,
Sorry to hear about your experience with us recently.
We've sent your details over to our cancellations team who will be assisting you with this.
Sincerely,
