JB
Johan B
1 reviews | Active since Nov 2013
01 Jul 2025, 16:26
1-grid sucks
The service of 1-grid is pathetic and the service consultant called Richard is rude and really does not know what is going on around him and should not be in the position he is in.
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1-grid's replyOfficial
02 Jul 2025, 08:59Hi Johan,
Thank you for your feedback and for raising your concerns regarding the recent service you received.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with any current technical or other related concerns, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further with any outstanding queries that require some help.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the recent service you received.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with any current technical or other related concerns, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further with any outstanding queries that require some help.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
1-grid's reply02 Jul 2025, 08:59
Official
Hi Johan,
Thank you for your feedback and for raising your concerns regarding the recent service you received.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with any current technical or other related concerns, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further with any outstanding queries that require some help.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
Thank you for your feedback and for raising your concerns regarding the recent service you received.
We've taken this matter seriously, and will be investigating this to understand what went wrong so we can do better.
This truly is not the experience we expect you to have, and once again, we sincerely apologise for any further frustration this may have caused.
We would really like to assist you with any current technical or other related concerns, so we have escalated a request to our Support Team to extend a follow-up reach out to you to assist further with any outstanding queries that require some help.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team