1- Grid *****ing money from customers for their mistake

Goodday

I want to bring upon to your attention that, I was invoiced a massive payment that is required by 1-grid, due to 1grids system reporting incorrect invoices now I have to pay back such a massive amount, which is unacceptable, as you have said you had a system error, as it was back billed, this is absolute nonsense , I was also moved to such an expensive package

Your company system made a mistake and you expect me to pay for your mistakes? i would like to contact, the relevant ombudsman for this instance to represent the CPA

1-grid bully's customers to pay back billed invoices due to your system fault, now the customer must sit with a big bill for your mistake, your billing dept refuses to waiver the invoice, and says her senior cannot do anything. I'm now forced to pay a bill of R1536, out of the blue the lady we have spoken to was YOLA, this is indirectly *****ing! i have logged a complaint with the ISPA , complaint number : 2098 , my 1grid Customer Code is : 4942

Regards

Mr D Moodley

Customer Code:43427