1-Grid shocking service from support

Dear 1-Grid,

I need to get some escalation on a matter I picked up this morning, Wednesday. My website homepage was blank and my menu broken.

I called the support line and spoke to Jo-anne regarding the issue, we decided that a restore was the option to go with. I was told that this will take an hour to restore and I waited from 7.20AM to 8.30 and called in to find out the status of the restore. I was told that Jo-anne would call me back, 12 hours later my website was still not working and NO-ONE responded to my emails or messages.

I called again and spoke to Bonisani this evening around 6pm. I was then told he would run the restore. I called back after an hour and was told that he would call me back via Ashley. I did not get a call back. I am sitting with a website that is not working.

I tried calling the support line a number of times and also sent support emails and no one has responded to my emails or calls.

I need to have some assistance to resolve this issue, I have decided to move away from 1-Grid in the next month or so. However in the meanwhile, I would appreciate support that I am paying for and to have some communication to let me know what the **** is going on.

I have lost a complete day of work due to the above. This is not on.