mS
megababe S
1 reviews | Active since Feb 2017
11 Jul 2025, 19:45
1-grid refusing domain transfer and cancelation
I have contacted 1-grid since 28 June requesting a cancelation of my domain including a transfer. They sent one email for transfer and the transfer was denied. I have emailed theee times on the same query and now they are simply not responding because I am not no more a paying customer.
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1-grid's replyOfficial
12 Jul 2025, 09:36Hi Sizakele,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Request, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for urgency and follow up again first thing on Monday morning to establish the status of feedback regarding your domain.
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Request, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for urgency and follow up again first thing on Monday morning to establish the status of feedback regarding your domain.
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply12 Jul 2025, 09:36
Official
Hi Sizakele,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Request, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for urgency and follow up again first thing on Monday morning to establish the status of feedback regarding your domain.
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Request, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for urgency and follow up again first thing on Monday morning to establish the status of feedback regarding your domain.
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,