1 reviews | Active since Aug 2010
1-Grid really sucks
I've been their client since 1-Grid began operating and level of service was more or less OK. This year however, their service is the worse ever. Its impossible to get through on the phone line. The answers received from opening tickets make me wonder if the support staff ever read what is written. Most replies are copy and paste from the knowledge base - and most often totally irrelevant to the problem. * My WP website has been down for a few weeks now - a server-side problem I cannot fix * My email has not been accessible for a week now - and tickets remain unanswered for days. This is for both webmail and client app - they connect and I can sign in - but then error messages. This is also something on the server side. And then they have the audacity to close unresolved tickets!!! EXTREMELY POOR.
Thank you for your feedback. We are truly sorry about your experiences with unresolved email issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and respond to address your challenges as a priority.
Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
Thank you for your feedback. We are truly sorry about your experiences with unresolved email issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and respond to address your challenges as a priority.
Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
So its now precisely ONE WEEK that I have NOT been able to access ANY emails at all.
So its now precisely ONE WEEK that I have NOT been able to access ANY emails at all.
We're really sorry for the delay in getting feedback yesterday, following our notification to let you know that we had escalated this.
We have taken this seriously, and understand the importance of getting your concerns resolved in a timely manner.
We have sent another urgent follow-up request this morning, and our Hosting Support Team attempted to call you in regards to addressing your WordPress issue, however, could not get through.
They have however responded to the Support Request and will attempt to call you again during the course of the day.
Please know that we have also sent an urgent re-escalation request to get your Webmail Access issue addressed as soon as possible with our Advanced Technical Team. They should be in contact with you as soon as possible as well.
Warmest Regards,
The 1-grid Team
Best regards,
We're really sorry for the delay in getting feedback yesterday, following our notification to let you know that we had escalated this.
We have taken this seriously, and understand the importance of getting your concerns resolved in a timely manner.
We have sent another urgent follow-up request this morning, and our Hosting Support Team attempted to call you in regards to addressing your WordPress issue, however, could not get through.
They have however responded to the Support Request and will attempt to call you again during the course of the day.
Please know that we have also sent an urgent re-escalation request to get your Webmail Access issue addressed as soon as possible with our Advanced Technical Team. They should be in contact with you as soon as possible as well.
Warmest Regards,
The 1-grid Team
Best regards,