1 reviews | Active since Jul 2009
1-GRID (PREVIOUSY GRIDHOST) UNABLE TO ASSIST LOYAL CUSTOMERS
I have been a customer of 1-Grid (previously called GRIDHOST) for more than 10 years. Their service has always been relatively good. I recently wanted to upgrade my hosting, thus SPENDING MORE MONEY with them. Two days after logging my request, I got an email saying my call log was CLOSED. I emailed back, again explaining that I have not had any help yet. Again, I got an email saying my call log was closed. They even asked me to rate their service. I rated with a 1-star and was re-routed to their website where I got to put down the details of my misery. Eventually I got a call from a gentleman called "Akill". The more I told him I needed to upgrade to a standard social-type vlogging website (posting vids & photos), the more he wanted to sell me a 1-page e-commerce website for R80. I currently pay R46 for a 10-page website WITH THEM. We were getting nowhere. I could only reduce that there was a cultural/language barrier and ask him if I could speak to a White Afrikaans "agent". I even said that this is not a ****** request, but maybe two Afrikaans people would understand each other better. I am also a bit older and not so informed on IT jargon. Well, another two days have passed and still no response from 1-Grid. If this is how they help people who want to spend more money with them, how will they treat customers with real problems. I am still the loyal type of consumer and do not like to jump to a new supplier every 3 months, just because of a better price. So, hopefully listing my dissatisfaction on this site will get them to help me ... let's hope!
We apologise for the experience you had.
One of our agents will reach out to you shortly.
We apologise for the experience you had.
One of our agents will reach out to you shortly.
I am sorry to hear of the communications barrier between you and our agent in trying to discuss your account. I can assure you that the agent you spoke to is an experienced agent, and we train all agents irrespective of their race or cultural background to let them perform at their best.
I will arrange for one of our managers to listen to the call to see if there are any lessons we can learn, however, we cannot accept a request by clients to speak to an agent of a particular race or background and such requests have a very negative impact on the welfare of our staff who are on the receiving end of them. We value all our staff and cannot accept such requests from customers.
I am sorry to hear of the communications barrier between you and our agent in trying to discuss your account. I can assure you that the agent you spoke to is an experienced agent, and we train all agents irrespective of their race or cultural background to let them perform at their best.
I will arrange for one of our managers to listen to the call to see if there are any lessons we can learn, however, we cannot accept a request by clients to speak to an agent of a particular race or background and such requests have a very negative impact on the welfare of our staff who are on the receiving end of them. We value all our staff and cannot accept such requests from customers.
But, they have taken my monthly hosting fee, as usual.
They never miss "taking the money" part.
I guess they don't value customers nor are they worried about their reputation.
But, they have taken my monthly hosting fee, as usual.
They never miss "taking the money" part.
I guess they don't value customers nor are they worried about their reputation.
I reported my dissatisfaction to 1-Grid on on the morning of 27 January 2022.
Two weeks have passed and I have had no feedback from 1-Grid.
I am lost; to think there are "big" companies who place all their hosting needs with this company.
Maybe they only attend to big companies; the smaller ones are not important.
Reality is that a few smaller companies eventually make up one big company.
I am losing business and 1-Grid doesn't care at all.
Another dissatisfied 1-Grid customer
I reported my dissatisfaction to 1-Grid on on the morning of 27 January 2022.
Two weeks have passed and I have had no feedback from 1-Grid.
I am lost; to think there are "big" companies who place all their hosting needs with this company.
Maybe they only attend to big companies; the smaller ones are not important.
Reality is that a few smaller companies eventually make up one big company.
I am losing business and 1-Grid doesn't care at all.
Another dissatisfied 1-Grid customer