RV
Robert V
1 reviews | Active since Nov 2024
05 Jan 2026, 12:07
1-Grid no customer service
Surely the worst hosting service provider in South Africa. They don't reply to tickets or answwer phone calls (been on the phone for 1 hour now and got cut off now.)
Helpful (0)
Replies (4)0
Replies (4)
1-grid's replyOfficial
05 Jan 2026, 12:35 Hi Robert, We’re sorry to hear that your issue was not resolved timeously and that you’ve had trouble getting through to us. Thank you for reaching out. We’ve arranged for a senior member of our support team to reach out to you shortly. Kind regards, The 1-grid Team
1-grid's reply05 Jan 2026, 12:35
Official
Hi Robert, We’re sorry to hear that your issue was not resolved timeously and that you’ve had trouble getting through to us. Thank you for reaching out. We’ve arranged for a senior member of our support team to reach out to you shortly. Kind regards, The 1-grid Team
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Robert V's updateReviewer Update
05 Jan 2026, 16:54All nice and well said, but needles to say that no senior or junior member of your "support team" has reached out to me 4 hours later & my issue has not been resolved yet. All my tickets has been closed without sorting out my urgent issue.
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Robert V's update05 Jan 2026, 16:54
Reviewer Update
All nice and well said, but needles to say that no senior or junior member of your "support team" has reached out to me 4 hours later & my issue has not been resolved yet. All my tickets has been closed without sorting out my urgent issue.
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Robert V's updateReviewer Update
08 Jan 2026, 08:30Busy moving my domains to a new host. Opened a ticket for every domain that i want to move and asked them to accept the transfer ticket on my behalf. The transfer tickets i received from Zarc i accepted and the domains has been moved already but the transfer tickets which were send to 1Grid were ignored, even after they confirmed in ticket #*** that it has been accepted. The rest of the tickets were just closed without any reply. They even called me and asked if i were aware of all the transfer tickets they received and i confirmed yes i am moving the domains. I can not believe that i tolerated this **** for years. This is the worst hosting company available !
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Robert V's update08 Jan 2026, 08:30
Reviewer Update
Busy moving my domains to a new host. Opened a ticket for every domain that i want to move and asked them to accept the transfer ticket on my behalf. The transfer tickets i received from Zarc i accepted and the domains has been moved already but the transfer tickets which were send to 1Grid were ignored, even after they confirmed in ticket #*** that it has been accepted. The rest of the tickets were just closed without any reply. They even called me and asked if i were aware of all the transfer tickets they received and i confirmed yes i am moving the domains. I can not believe that i tolerated this **** for years. This is the worst hosting company available !
1-grid's replyOfficial
09 Jan 2026, 09:45 Hi Robert,
Thanks for reaching out again and apologies for any misunderstanding caused.
If you need any additional assistance then please reach out.
Kind regards,
The 1-grid Team
Thanks for reaching out again and apologies for any misunderstanding caused.
If you need any additional assistance then please reach out.
Kind regards,
The 1-grid Team
1-grid's reply09 Jan 2026, 09:45
Official
Hi Robert,
Thanks for reaching out again and apologies for any misunderstanding caused.
If you need any additional assistance then please reach out.
Kind regards,
The 1-grid Team
Thanks for reaching out again and apologies for any misunderstanding caused.
If you need any additional assistance then please reach out.
Kind regards,
The 1-grid Team