HP
Heather P
1 reviews | Active since Mar 2017
25 Aug 2021, 09:06
1-Grid never seems to sort out issues
Very disappointing! Have had problems for a year and they have not resolved them. My emails disappear every month. They make me change my setting and promise it will work. At the end of every month same thing happens. You can’t blame the setting because it is what I was told to use. Today I pay and I can’t upload my POP on the app and you can’t do Live chat. I always sent an email with POP or complaints and you can’t do that anymore ‘email does not exist’ My service provider is WebAfrica and they only use 1-Grid/Gridhost. I’m happy with WebAfrica but if they don’t find an alternative then I will have to! What an inconvenience.
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Replies (4)0
Replies (4)HP
Heather P's updateReviewer Update
27 Aug 2021, 11:41Today 1Grid call to say they will sort out my mail issues and then I noticed all my emails in my inbox on my devices have disappeared!
HP
Heather P's update27 Aug 2021, 11:41
Reviewer Update
Today 1Grid call to say they will sort out my mail issues and then I noticed all my emails in my inbox on my devices have disappeared!
1-grid's replyOfficial
27 Aug 2021, 11:49Hi Heather,
I trust this issue has been resolved to your satisfaction as per your interaction with Tashreeq. We do apologise for the delay in having this query closed.
Regards
1-grid support team
I trust this issue has been resolved to your satisfaction as per your interaction with Tashreeq. We do apologise for the delay in having this query closed.
Regards
1-grid support team
1-grid's reply27 Aug 2021, 11:49
Official
Hi Heather,
I trust this issue has been resolved to your satisfaction as per your interaction with Tashreeq. We do apologise for the delay in having this query closed.
Regards
1-grid support team
I trust this issue has been resolved to your satisfaction as per your interaction with Tashreeq. We do apologise for the delay in having this query closed.
Regards
1-grid support team
HP
Heather P's updateReviewer Update
27 Aug 2021, 12:01This has not been resolved. After the call with Tashreeq this morning ALL my emails disappeared. So I have more problems now than before
HP
Heather P's update27 Aug 2021, 12:01
Reviewer Update
This has not been resolved. After the call with Tashreeq this morning ALL my emails disappeared. So I have more problems now than before
1-grid's replyOfficial
31 Aug 2021, 11:35Hi Heather
as per your discussion with the hosting manager on Friday 27th August 2021, the issue you are experiencing cannot be resolved on the server-side.
Regards
1-grid support team
as per your discussion with the hosting manager on Friday 27th August 2021, the issue you are experiencing cannot be resolved on the server-side.
Regards
1-grid support team
1-grid's reply31 Aug 2021, 11:35
Official
Hi Heather
as per your discussion with the hosting manager on Friday 27th August 2021, the issue you are experiencing cannot be resolved on the server-side.
Regards
1-grid support team
as per your discussion with the hosting manager on Friday 27th August 2021, the issue you are experiencing cannot be resolved on the server-side.
Regards
1-grid support team