KD
K D
1 reviews | Active since Feb 2015
17 Jul 2024, 15:19
1 grid most shocking company on the planet
<div>This company doesnt even deserves 1 star. If there was a minus million stars this is what they should get. ++++ from the billing department put the phone down in clients ears and then let them hold on for more than 30 minutes when they call back immediately as he is in a short 10 minute meeting. +++++ takes more than 3 hours and dont respond on logged tickets. ++++ also brings clients under the wrong impression and if he is confronted, he says he cant remember. Shocking shocking shocking. This is how a customer of 10 years is treated. Wow.</div>
Helpful (0)
Replies (1)0
Replies (1)1-grid's replyOfficial
17 Jul 2024, 15:33 Hi Karen,
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Billing Agents to contact you to discuss the matter with you, and to resolve your query.
When you chat to our Billings Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Looking forward to hearing from you soon,
Natalie from the 1-grid Team.
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Billing Agents to contact you to discuss the matter with you, and to resolve your query.
When you chat to our Billings Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Looking forward to hearing from you soon,
Natalie from the 1-grid Team.
1-grid's reply17 Jul 2024, 15:33
Official
Hi Karen,
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Billing Agents to contact you to discuss the matter with you, and to resolve your query.
When you chat to our Billings Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Looking forward to hearing from you soon,
Natalie from the 1-grid Team.
Thank you for bringing this to our attention.
We would like to assist you with this ASAP.
I have arranged for one of our Billing Agents to contact you to discuss the matter with you, and to resolve your query.
When you chat to our Billings Agent, they will give you my personal contact details so that you can reach out to me directly to let me know if you are satisfied with the resolution of this, or require any further assistance.
Looking forward to hearing from you soon,
Natalie from the 1-grid Team.
