1 reviews | Active since Jul 2012

29 Apr 2025, 09:34

1-grid Just really Bad

Don't touch this company with a barge pole! They are the worst ISP I have ever dealt with. I have had countless bad experiences with them but this latest was the final straw. They lost all my emails for two domains, everything I had sent and those in my inbox. Emails would appear and disappear on a daily basis. This happened over a two month period and caused me an enormous amount of inconvenience and disruption to my business. Imagine the embarrassment of having to contact clients to request they send me emails to another account! They also **** about the cause of the issue, firstly telling me it was a server update, then a server issue, then load balancing. I believe some compensation would be in order but received a flat no and was refereed to their "Please review the terms and conditions below" What a disgusting way to treat a client. I have sort legal advice and will be moving everything I have and advising all my clients to do the same.

0
Replies (1)
1-grid
1-grid's reply29 Apr 2025, 11:29
Official
Hi Mark,

We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.

We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns further with you.

They should be in contact with you as soon as possible.

Warmest regards,
The 1-grid Team 

Best regards,