1-Grid is totally clueless.

Item: 1-grid
Rating: 1
Author: Martin C

They really just can't get support right. A VPS that is down and unable to contact support at all besides emailing a ticket. The live chat now does not let you speak to a person, it's got AI that does not create tickets correctly. The landline is no longer shown on their website and when I call it the number just stays with me number 1 in queue. Support took 21 hours to respond to my ticket, a down server and it took 21 hours for someone to respond. During this time someone restarted my server, I then set my things up that I needed running on that server to only wake up this morning to a response to my ticket, 21 hours later. So several hours pass and my services are not firing, so I log onto the server only to find out that someone had restarted it again, likely when the support agent responded to my ticket.

You are by far THE worst hosting company I have worked with in the 25 years in the industry. Get your **** together.

Helpful (0)

Replies (2)

1-grid's replyOfficial

27 Jan 2026, 09:11

Hi Martin, Thank you for reaching out and providing us with your feedback. We have escalated your issue, and a senior member of our support team will reach out to you directly. Thank you for your patience. Kind regards, The 1-grid Team

1-grid's reply27 Jan 2026, 09:11

Official

Martin C's updateReviewer Update

27 Jan 2026, 09:22

Don't bother, seriously, nothing ever changes. It's the same copy paste responses every time. How about you actually start making changes so that you are not falsely selling services guaranteeing uptime, response time and a level of support which you actually do not provide. I believe that would warrant legal action.

Martin C's update27 Jan 2026, 09:22

Reviewer Update