nK
nick K
1 reviews | Active since Mar 2026
23 Mar 2026, 12:12
1-grid is nothing but useless!
It has been almost one month and 1-grid still has not resolved our server issues!!! We have literally been begging and pleading with them for 1 entire month for bare minimum support. We've lost thousands of rands of clients cancelling their subscriptions. The person at 1-grid we've spoken to, Peter, only makes promises but does not deliver. I've requested multiple times to have a senior person contact me, after nearly 30 days still nothing. Pathetic to say the least. I do not recommend anyone to use 1-grid as you will have nothing but problems and issues and no service.
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Replies (2)
1-grid's replyOfficial
23 Mar 2026, 15:07Hi Nick,
We’re truly sorry to hear about your experience and understand the impact this has had on your business.
This has been escalated to a Senior Support Team member, while our Team is actively investigating the issue as a priority. They will be in direct contact with you to provide an update and next steps toward resolution once they have received feedback.
We appreciate your patience and the opportunity to work towards resolving this for you.
Kind regards,
The 1-grid Team
We’re truly sorry to hear about your experience and understand the impact this has had on your business.
This has been escalated to a Senior Support Team member, while our Team is actively investigating the issue as a priority. They will be in direct contact with you to provide an update and next steps toward resolution once they have received feedback.
We appreciate your patience and the opportunity to work towards resolving this for you.
Kind regards,
The 1-grid Team
Best regards,
1-grid's reply23 Mar 2026, 15:07
Official
Hi Nick,
We’re truly sorry to hear about your experience and understand the impact this has had on your business.
This has been escalated to a Senior Support Team member, while our Team is actively investigating the issue as a priority. They will be in direct contact with you to provide an update and next steps toward resolution once they have received feedback.
We appreciate your patience and the opportunity to work towards resolving this for you.
Kind regards,
The 1-grid Team
We’re truly sorry to hear about your experience and understand the impact this has had on your business.
This has been escalated to a Senior Support Team member, while our Team is actively investigating the issue as a priority. They will be in direct contact with you to provide an update and next steps toward resolution once they have received feedback.
We appreciate your patience and the opportunity to work towards resolving this for you.
Kind regards,
The 1-grid Team
Best regards,
nK
nick K's updateReviewer Update
23 Mar 2026, 16:21Since your response is over 1 hour old, I'm still waiting for a Senior Support Team Member to call me back. This really shows your sincerity and care on the matter #sarcastically
nK
nick K's update23 Mar 2026, 16:21
Reviewer Update
Since your response is over 1 hour old, I'm still waiting for a Senior Support Team Member to call me back. This really shows your sincerity and care on the matter #sarcastically