1 Grid have the WORST POSSIBLE COSTOMER SERVICE
1 Grid have the WORST POSSIBLE COSTOMER SERVICE. I Complained previously about them as well. After registering a domain it took them days to assist me to get the email account onto my PC. And only after I complained in Hello Peter. It took them hours to get the email working. I could not get my emails on my phone. I had to go for an operation in Cape Town and since I had no access on my mobile phone to my emails I could not pay the Invoice. So they stopped my service. When I got back I paid them from my PC. But they never activated my service. So I cant receive any emails. I asked a different service provider to take over my domain. BUT 1GRID just ignore the requests and keep my service closed. So basically they HIJACK your personal property from you. I paid for the DOMAIN it belong to me. I paid for them hosting - but they only take the funds and don't host. THERE COSTOMERSERVCE IS THE WORST WORST WORST. THINK 10 TIMES BEFORE USING THEM - PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!! Stephan De Villiers
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and have escalated a request to our Support Team to reach out to you to address your concerns with you.
They should be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
