mS
megababe S
1 reviews | Active since Feb 2017
15 Jul 2025, 06:24
1-grid has no after sale service
1-grid is making a fool of me. I have four times requested for a domain transfer. They tell me because I didn't accept the first time on my email, now the new host has to request a transfer. The new host has requested twice and still - the transfer is denied. I called them countless times yesterday and everyone tells you this and that but no resolution. I must say their service is pathetic! They have increased their prices and dropped on service standards! This is my second review and they promised to resolve the issue - they didn't bother. I had to follow up.
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1-grid's replyOfficial
16 Jul 2025, 10:52 Hi Sizakele,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Requests, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority, noting that they did interact with you after receipt of this review yesterday morning. We apologise for the delay in responding.
Rest assured, the Support Request has been flagged as high priority, and they should provide a follow-up to you as soon as possible.
In the meantime, please do kindly review the feedback from our Team on the latest Support Request listed on your account regarding the challenges we have faced with trying to contact someone to discuss the Domain Transfer.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Requests, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority, noting that they did interact with you after receipt of this review yesterday morning. We apologise for the delay in responding.
Rest assured, the Support Request has been flagged as high priority, and they should provide a follow-up to you as soon as possible.
In the meantime, please do kindly review the feedback from our Team on the latest Support Request listed on your account regarding the challenges we have faced with trying to contact someone to discuss the Domain Transfer.
Warmest Regards,
The 1-grid Team
1-grid's reply16 Jul 2025, 10:52
Official
Hi Sizakele,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Requests, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority, noting that they did interact with you after receipt of this review yesterday morning. We apologise for the delay in responding.
Rest assured, the Support Request has been flagged as high priority, and they should provide a follow-up to you as soon as possible.
In the meantime, please do kindly review the feedback from our Team on the latest Support Request listed on your account regarding the challenges we have faced with trying to contact someone to discuss the Domain Transfer.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Domain Transfer Requests, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority, noting that they did interact with you after receipt of this review yesterday morning. We apologise for the delay in responding.
Rest assured, the Support Request has been flagged as high priority, and they should provide a follow-up to you as soon as possible.
In the meantime, please do kindly review the feedback from our Team on the latest Support Request listed on your account regarding the challenges we have faced with trying to contact someone to discuss the Domain Transfer.
Warmest Regards,
The 1-grid Team