1-Grid has become very difficult to work with

Scary! Bad! Frustrating with regards to billing. I receive a invoice on 24 September, saying it should be paid by 01 October. I duly paid the amount on 25 September and sent them proof of payment. On 11 October I got an email from them saying my webhosting services had been suspended. Nice one! I was away at the time, so my website was down for a whole month! When I returned, I phoned them to explain I had paid before 01 October, and then got an invoice for re-connection. When I contacted them, I spoke to Eldred who told me that the account had been sorted out. Sure enough, a few days later, I got another email from them saying my website had been suspended. Many phone calls later, and tearing my hair out, I managed to speak to somebody who told me that my website has once again been "unsuspended" and that the invoice for re-connecting me had been cancelled. I am expecting them to send me another email with more bad news. I am considering moving my account next year. I cannot operate a business like this!