1-Grid had a data leak and support provides no SUPPORT.

I received an email from 1-grid that informs me of a breach of some kind on their system, its the only way I would imagine ****mers got access to a list of their customers in order to send these phishing emails.

I have numerous times requested a report from 1-grid on what happened and what caused the data leak so that I can provide feedback for my clients regarding their data safety as this is a real, legal concern. For a hosting company to have this kind of problem is something I expect them to take seriously and provide me with adequate feedback as I am hosting customers sensitive information on their services.....yet their response to me when I query this has been to simply resend the same email below or paste a generic "how to avoid phishing" guide, no answers or feedback at all regarding what actually happened. So explain to me how I can defend myself if I get sued for hosting on 1-grids services who have experienced a data leak when 1-grid can't even provide ANY support on the matter.....ZERO feedback.

The email from 1-grid is as follows:

Dear Valued Customer,

We hope this mail finds you well. It has come to our attention that some of our customers have received spam emails stating that their service has been terminated/suspended, and that they need to update their payment manually via a clickable link. Please note that our communications will always come from our official domains, our Billing email address is ***, and we will always provide clear, verifiable details. For your safety, avoid clicking on any links or sharing personal or financial information in response to such emails. If in doubt, please kindly log in to your account via our Customer Zone or visit www.1grid.co.za to check the status of your services. Thank you for your cooperation as we work to safeguard your account.

Kind regards, The 1-grid Team