1 reviews | Active since Apr 2017
1-grid Grihost ****
1-grid is an web hosting business called Gridhost Services (Pty) ltd. I cancelled my business web site with them two years ago. They continiued to debit my account with the annual fee so I called and wrote to them and was assured that my account was closed.
This year in January I received an email stating that they were reviewing all their clients accounts and that an invoice had been created in my name. It continued saying that if this was incorrect I should respond to the email, which I did. They still debited my account. I haver again been in contact with them and have been made numerous promises that the refund would be ****. The last promise was that it would be processed on Monday 18th February. It didn't happen. Don't do business with these ****bags
Please note that our billing team is busy investigating why this has happened and a senior manager will be in contact with you shortly.
Thank you for taking the time to bring this to our attention. We will evaluate how we can prevent issues of this nature from occurring in the future.
Please accept our apologies for any inconvenience caused.
Regards,
Elsa
Best regards,
Please note that our billing team is busy investigating why this has happened and a senior manager will be in contact with you shortly.
Thank you for taking the time to bring this to our attention. We will evaluate how we can prevent issues of this nature from occurring in the future.
Please accept our apologies for any inconvenience caused.
Regards,
Elsa
Best regards,
Since our last interaction, we hope that you have had a positive and improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved to your satisfaction. Should you have any question or queries in the future, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,
Since our last interaction, we hope that you have had a positive and improved service experience with our team.
We trust that the issue you have brought to our attention in this review has been resolved to your satisfaction. Should you have any question or queries in the future, please feel free to contact us.
If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again.
We appreciate your support.
Sincerely,
Elsa
Best regards,
