NE
Natasha E
1 reviews | Active since Dec 2016
17 Oct 2024, 12:05
1-Grid (Gridhost) Terrible service, no answer or replies on queries
I have been trying for 3 days to get hold of support at 1-Grid, Gridhost with no success. Even logged a ticket, no assistance. Requested a call back, no assistance. Honestly the worst service I have ever seen. My query remains unresolved and calls are not answered
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1-grid's replyOfficial
17 Oct 2024, 12:42Hi Natasha,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would love the opportunity to make things right and better understand the issue you've encountered, and how we can assist you.
Since we are not able to locate an account for you using the contact details provided, I have reached out to you using the email address provided to get some more information from you so that we can do our best to get this resolved for you.
Alternatively, you are welcome to provide you Customer Code or registered email address with us here, and we will see how we can assist you further.
We look forward to hearing from you and working together to improve your experience, and get your concerns addressed.
Warmest regards,
Natalie
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would love the opportunity to make things right and better understand the issue you've encountered, and how we can assist you.
Since we are not able to locate an account for you using the contact details provided, I have reached out to you using the email address provided to get some more information from you so that we can do our best to get this resolved for you.
Alternatively, you are welcome to provide you Customer Code or registered email address with us here, and we will see how we can assist you further.
We look forward to hearing from you and working together to improve your experience, and get your concerns addressed.
Warmest regards,
Natalie
1-grid's reply17 Oct 2024, 12:42
Official
Hi Natasha,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would love the opportunity to make things right and better understand the issue you've encountered, and how we can assist you.
Since we are not able to locate an account for you using the contact details provided, I have reached out to you using the email address provided to get some more information from you so that we can do our best to get this resolved for you.
Alternatively, you are welcome to provide you Customer Code or registered email address with us here, and we will see how we can assist you further.
We look forward to hearing from you and working together to improve your experience, and get your concerns addressed.
Warmest regards,
Natalie
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would love the opportunity to make things right and better understand the issue you've encountered, and how we can assist you.
Since we are not able to locate an account for you using the contact details provided, I have reached out to you using the email address provided to get some more information from you so that we can do our best to get this resolved for you.
Alternatively, you are welcome to provide you Customer Code or registered email address with us here, and we will see how we can assist you further.
We look forward to hearing from you and working together to improve your experience, and get your concerns addressed.
Warmest regards,
Natalie