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Tony E
1 reviews | Active since Dec 2011
14 Apr 2026, 11:27
1-Grid... Govt department in training
Is it possible to go from this bad to worse... I am sure that this is actually a covert Govt department. getting millions of domain renewal notifications from 180 days out. totally a waste and have requested NUMEROUS times and nothing. They still arrive. I then tried to purchase 2 new domain names. Their useless system won't let me allocate to my account so NO debit order and I can't pay for two, has to be one by one. I engage support and pay by card and forward proof of payment against the invoice. 5 days later, they... Wait for it..... Krappy Drumroll..... they deduct the money via debit order.
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1-grid's replyOfficial
14 Apr 2026, 14:47Hi Tony,
Thank you for sharing your experience, and we’re really sorry for the frustration this has caused. This is truly not the experience we expect you to have as a valued Premium customer.
We understand how disruptive multiple notifications and unexpected billing can be. Your case has been escalated to a Senior Support Team member as a top priority to review both the notification preferences and the billing on your account to ensure this is addressed properly.
They will be in contact with you directly to provide clarity and resolve these with you.
We appreciate you bringing this to our attention and the opportunity to make this right.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re really sorry for the frustration this has caused. This is truly not the experience we expect you to have as a valued Premium customer.
We understand how disruptive multiple notifications and unexpected billing can be. Your case has been escalated to a Senior Support Team member as a top priority to review both the notification preferences and the billing on your account to ensure this is addressed properly.
They will be in contact with you directly to provide clarity and resolve these with you.
We appreciate you bringing this to our attention and the opportunity to make this right.
Kind regards,
The 1-grid Team
1-grid's reply14 Apr 2026, 14:47
Official
Hi Tony,
Thank you for sharing your experience, and we’re really sorry for the frustration this has caused. This is truly not the experience we expect you to have as a valued Premium customer.
We understand how disruptive multiple notifications and unexpected billing can be. Your case has been escalated to a Senior Support Team member as a top priority to review both the notification preferences and the billing on your account to ensure this is addressed properly.
They will be in contact with you directly to provide clarity and resolve these with you.
We appreciate you bringing this to our attention and the opportunity to make this right.
Kind regards,
The 1-grid Team
Thank you for sharing your experience, and we’re really sorry for the frustration this has caused. This is truly not the experience we expect you to have as a valued Premium customer.
We understand how disruptive multiple notifications and unexpected billing can be. Your case has been escalated to a Senior Support Team member as a top priority to review both the notification preferences and the billing on your account to ensure this is addressed properly.
They will be in contact with you directly to provide clarity and resolve these with you.
We appreciate you bringing this to our attention and the opportunity to make this right.
Kind regards,
The 1-grid Team