1-Grid *****
I have never in my life dealt with a more *********** company - I have no active services after removing over 200 domains from them and yet they still decide to debit me for an expired domain with auto renewal disabled. Then when you phone in you cannot speak to a manager or a supervisor, only *********** call centre operators that can barely string two sentences together.
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Replies (3)
1-grid's replyOfficial
18 Jan 2019, 11:36 Good Morning Chad,
Please accept our sincere apologies for your negative experience. The issue has been escalated to our Billing and Support managers as a priority, and we will keep regular contact until the issue is resolved to your satisfaction.
Thank you for your feedback and we commit to offering you a better service experience in the future.
Sincerely, 1-grid
Please accept our sincere apologies for your negative experience. The issue has been escalated to our Billing and Support managers as a priority, and we will keep regular contact until the issue is resolved to your satisfaction.
Thank you for your feedback and we commit to offering you a better service experience in the future.
Sincerely, 1-grid
Best regards,
1-grid's reply18 Jan 2019, 11:36
Official
Good Morning Chad,
Please accept our sincere apologies for your negative experience. The issue has been escalated to our Billing and Support managers as a priority, and we will keep regular contact until the issue is resolved to your satisfaction.
Thank you for your feedback and we commit to offering you a better service experience in the future.
Sincerely, 1-grid
Please accept our sincere apologies for your negative experience. The issue has been escalated to our Billing and Support managers as a priority, and we will keep regular contact until the issue is resolved to your satisfaction.
Thank you for your feedback and we commit to offering you a better service experience in the future.
Sincerely, 1-grid
Best regards,
's updateReviewer Update
18 Jan 2019, 12:05"we commit to offering you a better service experience in the future." - Yeah right, I have no active services with 1Grid anymore (Thank goodness) and I have managed to convince 7 of your clients to move over to my VPS with another provider so far this year .... I eagerly await a call (Which I know will not materialise) , but I have notified the credit card division of the ***** as an unauthorised debit and I will be opening a case of ***** at the SAPS after 5pm today
's update18 Jan 2019, 12:05
Reviewer Update
"we commit to offering you a better service experience in the future." - Yeah right, I have no active services with 1Grid anymore (Thank goodness) and I have managed to convince 7 of your clients to move over to my VPS with another provider so far this year .... I eagerly await a call (Which I know will not materialise) , but I have notified the credit card division of the ***** as an unauthorised debit and I will be opening a case of ***** at the SAPS after 5pm today
1-grid's replyOfficial
18 Jan 2019, 14:24Hi Chad,
Following our phone call, this is just to confirm that we have resolved the matter. We apologise once again for the negative experience.
Thank you,
1-grid
Following our phone call, this is just to confirm that we have resolved the matter. We apologise once again for the negative experience.
Thank you,
1-grid
Best regards,
1-grid's reply18 Jan 2019, 14:24
Official
Hi Chad,
Following our phone call, this is just to confirm that we have resolved the matter. We apologise once again for the negative experience.
Thank you,
1-grid
Following our phone call, this is just to confirm that we have resolved the matter. We apologise once again for the negative experience.
Thank you,
1-grid
Best regards,