JJL
Janine Joubert Löffler
1 reviews | Active since Feb 2020
12 Aug 2025, 08:43
1-grid failing us
I read a message recently stating that they thought 1-grid has closed down. I am worried that this might be true as I have been unable to reach the support team for months and today my email does not work at all.
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1-grid's replyOfficial
12 Aug 2025, 12:35Hi Janine,
Thank you for reaching out and for sharing your concerns with us. We understand how worrying it must have been to hear rumours that 1-grid may have closed down, especially while you’ve been struggling to get through to our Support Team and are now facing issues with your email.
Please rest assured that 1-grid is very much operational, and we take your experience seriously. We’re truly sorry for the disruption and frustration this has caused, particularly as it impacts your business communications.
We’re investigating your case as a priority to understand what went wrong and to support getting your email service back up and running as quickly as possible. A member of our team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
Thank you for reaching out and for sharing your concerns with us. We understand how worrying it must have been to hear rumours that 1-grid may have closed down, especially while you’ve been struggling to get through to our Support Team and are now facing issues with your email.
Please rest assured that 1-grid is very much operational, and we take your experience seriously. We’re truly sorry for the disruption and frustration this has caused, particularly as it impacts your business communications.
We’re investigating your case as a priority to understand what went wrong and to support getting your email service back up and running as quickly as possible. A member of our team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
1-grid's reply12 Aug 2025, 12:35
Official
Hi Janine,
Thank you for reaching out and for sharing your concerns with us. We understand how worrying it must have been to hear rumours that 1-grid may have closed down, especially while you’ve been struggling to get through to our Support Team and are now facing issues with your email.
Please rest assured that 1-grid is very much operational, and we take your experience seriously. We’re truly sorry for the disruption and frustration this has caused, particularly as it impacts your business communications.
We’re investigating your case as a priority to understand what went wrong and to support getting your email service back up and running as quickly as possible. A member of our team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
Thank you for reaching out and for sharing your concerns with us. We understand how worrying it must have been to hear rumours that 1-grid may have closed down, especially while you’ve been struggling to get through to our Support Team and are now facing issues with your email.
Please rest assured that 1-grid is very much operational, and we take your experience seriously. We’re truly sorry for the disruption and frustration this has caused, particularly as it impacts your business communications.
We’re investigating your case as a priority to understand what went wrong and to support getting your email service back up and running as quickly as possible. A member of our team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team