1 reviews | Active since Sept 2018
1-grid / Exclusive Web - avoid - no customer support
Exclusive Web sold to 1-grid
I cancelled my account with Exclusive Web, but my details were brought over to 1-grid anyway. POPIA act / Right to be forgotten etc.
I logged a ticket, *** on the 22nd of July with no response.
To cancel with 1-grid, I am forced to phone. I am not in the country at the moment (havent been for 2 years) and for a hosting company to only offer a phone number to phone to cancel a service you can sign up for online in 2021 is insane.
I just got issued an invoice, also stating that I will be liable for any "admin fees" if it goes unpaid.
I never agreed to this. And my end of term/hosting with Exclusive Web was set to terminate on the 1st of August as per my cancellation request to them before 1-grid took over
I think I waited long enough and Im really in no mood to sort this out from a different country nor have my credit score or reputation for payment be influenced by lack luster (i.e no) support and inferior communication (i.e nothing) prior to "deal" with my client details sold and now demanding payment.
FYI, the cellphone number included is for New Zealand (+64) and if you intend to phone me to sort this out, please note the time difference in doing so.
We apologize for the experience you've had recently. We hope that it has been resolved by now. If not, please contact us so that this can be attended to.
Sincerely.
1-grid team
We apologize for the experience you've had recently. We hope that it has been resolved by now. If not, please contact us so that this can be attended to.
Sincerely.
1-grid team
Its strange that you can reply here within minutes of reading the review, but ignore tickets for several days and then not resolve it?
Its strange that you can reply here within minutes of reading the review, but ignore tickets for several days and then not resolve it?
We apologize for the experience you've had recently. We hope that it has been resolved by now. If not, please contact us so that this can be attended to.
Sincerely.
1-grid team
We apologize for the experience you've had recently. We hope that it has been resolved by now. If not, please contact us so that this can be attended to.
Sincerely.
1-grid team
Of course, I followed up with Aqeel Moose when I received another "Payment Reminder" on the 4th of August 2021, but because their support is NON-EXISTENT, still have had no reply.
Of course, I followed up with Aqeel Moose when I received another "Payment Reminder" on the 4th of August 2021, but because their support is NON-EXISTENT, still have had no reply.