ZM
Zwelihle M
1 reviews | Active since Mar 2026
13 Mar 2026, 09:29
1-Grid Epic Failure Fury
Our small business is in a chokehold while 1-grid is in a deathroll with our businesses. Close on 2 weeks no with no access to website, email or in the very least webmail. No explanation, deplorable communication and zero disaster recovery in site. At this point their regulatory body needs to get a look-in because of the economic implications of this issue
Senzeni na?!
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1-grid's replyOfficial
13 Mar 2026, 10:54Hi Zwelihle,
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We have further escalated your details for additional review by a Senior Support Team member. They will contact you as soon as possible to provide feedback once they have completed their investigation into the current state of your websites and emails.
We appreciate the opportunity to work towards a resolution with you, and please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We have further escalated your details for additional review by a Senior Support Team member. They will contact you as soon as possible to provide feedback once they have completed their investigation into the current state of your websites and emails.
We appreciate the opportunity to work towards a resolution with you, and please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
1-grid's reply13 Mar 2026, 10:54
Official
Hi Zwelihle,
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We have further escalated your details for additional review by a Senior Support Team member. They will contact you as soon as possible to provide feedback once they have completed their investigation into the current state of your websites and emails.
We appreciate the opportunity to work towards a resolution with you, and please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team
Thank you for reaching out and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how concerning this situation must be.
We have further escalated your details for additional review by a Senior Support Team member. They will contact you as soon as possible to provide feedback once they have completed their investigation into the current state of your websites and emails.
We appreciate the opportunity to work towards a resolution with you, and please know that we remain committed to resolving this effectively.
Kind regards,
The 1-grid Team