RR
Renaldo R
1 reviews | Active since Oct 2018
31 Jan 2019, 08:30
1-Grid - definitely not customer & support focused
Despite an undertaking from 1-Grid that they will not close support tickets until they have resolved and confirmed with the customer, once again they have closed one of my tickets without resolving the issue. Definitely not a service driven company and lacking any proper support
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1-grid's replyOfficial
31 Jan 2019, 08:42Good Morning Renaldo,
Please accept our apologies for the negative experience you’re having with us. This issue has been escalated to our Support Manager as a priority. We will keep regular contact until it is resolved.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Please accept our apologies for the negative experience you’re having with us. This issue has been escalated to our Support Manager as a priority. We will keep regular contact until it is resolved.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Best regards,
1-grid's reply31 Jan 2019, 08:42
Official
Good Morning Renaldo,
Please accept our apologies for the negative experience you’re having with us. This issue has been escalated to our Support Manager as a priority. We will keep regular contact until it is resolved.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Please accept our apologies for the negative experience you’re having with us. This issue has been escalated to our Support Manager as a priority. We will keep regular contact until it is resolved.
We thank you for your feedback.
We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Best regards,