1-Grid - Decline In PRO Support Response Time

Hi Good People,

I would like to share my disappointment regarding the level of service I have recently received.

I logged a call today, 21 April 2026, at 11:48 with Pro Support (Ticket #***), and as of 20:23 the issue remains unresolved.

I also spoke to a lady from your team who was genuinely trying her best to assist, and I appreciate her effort. However, she advised that she needed confirmation from the Billing Department, which had already closed for the day. This is particularly frustrating because the Billing Department contacted me yesterday requesting payment of outstanding invoices totaling over R9,000, which I settled immediately.

I have been with 1-Grid for close to a decade, but I honestly feel that the level of service has declined over the years. I have resisted moving my business elsewhere, despite several clients recommending HOSTAFRICA, but after today’s experience I feel I have no choice but to seriously consider making the switch.

Kind regards,