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Mathunya M

1 reviews | Active since Sept 2018

25 Feb 2019, 12:49

1-Grid continues to disappoint

Will 1-Grid ever get better at their service? its my second time writing a review about 1-grid and this time I've had enough. How can a company be so bad at their service? they don't even look like they are trying to be better.

I had a problem where all my websites were unreachable and as you can guess its not solved even now. I contacted their support two times in an hour and both cut my calls, claiming that my line is bad, my last hope was their live chat.. well sad to say i got disappointed even more. it took them few hours to respond and even now they are missing. This is my everyday struggle. It takes them weeks to respond to support tickets, some even disappears. My websites will go down and no one will provide answers.

1-Grid just be better. You cannot continue to disappointing people like this. and funny enough you guys never forget to send invoices even with such a ****py service.

0
Replies (2)
1-grid
1-grid's reply25 Feb 2019, 14:27
Official
Good Afternoon Mathunya, 

We have been in contact with you to discuss the domains issue. We trust this has now been resolved to your satisfaction. We are also busy looking into the other queries you have made and we will provide feedback shortly. 

We apologise for the negative experience you have had with our support. We commit to offering you a better service experience in the future.

Sincerely, 
Elsa


MM
Mathunya M's update14 Mar 2019, 16:22
Reviewer Update
Good day Sadly i also wish i can write something positive about 1-Grid but you haven't given me a service to smile about even today, instead i am fed with disappointments on daily basis. Since my review i have had more than 5 calls from support and billing department, all this calls were full of empty promises and even now i still don't know weather my issues were solved or not. I was told that my websites crashed because i ran out of disk space, i was told that my disk space is limited to 2GB and that my websites were over by a GB. This was surprising to me because i had upgraded to 50GB space mid December an i had paid two months invoices for 50GB (dec and jan invoices). I then asked about this and i was told the support guys did not upgrade my packaget to 50GB. I tried calling for an update, spoke to two agents and no luck. IT WAS AT THIS MOMENT THAT I DECIDED 1-Grid IS JUST NOT WORTH MY TIME. therefore i left and i haven't been happier in my life. There are hosting companies out there that are way better at providing a service and you 1-Grid are not one of them. I will not be paying any further invoices sent to me from 1-Grid. Good bye 1-Grid i hope we never gross paths again in future.