GT
Graham T
1 reviews | Active since Jan 2011
25 Jan 2023, 16:51
1-grid cancels wrong domain, and haven't recovered it fully yet after a whole day
I have had the most frustrating day with 1-grid. What should have been a simple call to 1-grid to cancel domain hosting for an organisation that no longer exists became a nightmare when they cancelled the wrong one.
Several calls and several hours later the domain is working again, but all the email history is still missing. Keep getting told it should have been resolved, or they're working on it.
Been waiting over 30 minutes in their online chat now for feedback, still nothing. Hoping someone will actually respond to me soon. Completely unacceptable service.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
26 Jan 2023, 08:10Hi Graham,
We have taken note of your complaint. We will forward the message and have one of our support agents reach out.
Kind regards,
1-grid team
We have taken note of your complaint. We will forward the message and have one of our support agents reach out.
Kind regards,
1-grid team
1-grid's reply26 Jan 2023, 08:10
Official
Hi Graham,
We have taken note of your complaint. We will forward the message and have one of our support agents reach out.
Kind regards,
1-grid team
We have taken note of your complaint. We will forward the message and have one of our support agents reach out.
Kind regards,
1-grid team
GT
Graham T's updateReviewer Update
26 Jan 2023, 16:48Well 24 hours later, and my issues appear to be resolved. At least today I was communicated with more frequently, and progress was made during the day as stuff was restored.
In retrospect the 1 star rating may have been a bit harsh, but the lack of communication yesterday and my inability to get hold of anyone in their customer services leadership just left me furious; but Hello Peter doesn't let me change the rating after it is published.
Hopefully now 1-grid will realise that someone needs to respond to irate clients, and doing things like ignoring their requests to be contacted through the online chat doesn't help things in any way.
In retrospect the 1 star rating may have been a bit harsh, but the lack of communication yesterday and my inability to get hold of anyone in their customer services leadership just left me furious; but Hello Peter doesn't let me change the rating after it is published.
Hopefully now 1-grid will realise that someone needs to respond to irate clients, and doing things like ignoring their requests to be contacted through the online chat doesn't help things in any way.
GT
Graham T's update26 Jan 2023, 16:48
Reviewer Update
Well 24 hours later, and my issues appear to be resolved. At least today I was communicated with more frequently, and progress was made during the day as stuff was restored.
In retrospect the 1 star rating may have been a bit harsh, but the lack of communication yesterday and my inability to get hold of anyone in their customer services leadership just left me furious; but Hello Peter doesn't let me change the rating after it is published.
Hopefully now 1-grid will realise that someone needs to respond to irate clients, and doing things like ignoring their requests to be contacted through the online chat doesn't help things in any way.
In retrospect the 1 star rating may have been a bit harsh, but the lack of communication yesterday and my inability to get hold of anyone in their customer services leadership just left me furious; but Hello Peter doesn't let me change the rating after it is published.
Hopefully now 1-grid will realise that someone needs to respond to irate clients, and doing things like ignoring their requests to be contacted through the online chat doesn't help things in any way.