RR
Renaldo R
1 reviews | Active since Oct 2018
06 Jul 2023, 10:06
1-Grid - 0-Support Service - Quite disappointing
I'm surprised to see the previous raving reviews about 1-grid. For a 1/3 of last month (June 2023), I could not access my hosted website to post, update or adjust inventory (a service that I pay for). Some of the support tickets that I logged were closed without resolving the issues that I reported and at one stage one of the support staff even accused me of not having my facts right (which I provided proof for and is yet to receive an apology for). The issue has eventually been resolved, but with no apology for the failure to provide the service paid for nor a response to my request for a reduction in fees for the time that the service was not provided.
Quite a disappointing experience.
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
06 Jul 2023, 10:18Hi Renaldo,
We have taken note of your negative review. Your details and review have been shared with our support team. Someone will be in touch.
Kind regards,
1-grid team
We have taken note of your negative review. Your details and review have been shared with our support team. Someone will be in touch.
Kind regards,
1-grid team
1-grid's reply06 Jul 2023, 10:18
Official
Hi Renaldo,
We have taken note of your negative review. Your details and review have been shared with our support team. Someone will be in touch.
Kind regards,
1-grid team
We have taken note of your negative review. Your details and review have been shared with our support team. Someone will be in touch.
Kind regards,
1-grid team
RR
Renaldo R's updateReviewer Update
07 Jul 2023, 08:56So they get a support team member to contact me, only for him to tell me that he does not have the authority to deal with my refund request, but he will check with management - I will have to wait until afternoon. That was yesterday and I am still waiting.
RR
Renaldo R's update07 Jul 2023, 08:56
Reviewer Update
So they get a support team member to contact me, only for him to tell me that he does not have the authority to deal with my refund request, but he will check with management - I will have to wait until afternoon. That was yesterday and I am still waiting.
RR
Renaldo R's updateReviewer Update
07 Jul 2023, 13:31Thank you for resolving the issue and refunding.
RR
Renaldo R's update07 Jul 2023, 13:31
Reviewer Update
Thank you for resolving the issue and refunding.