Refuse to refund Live App online not even listed in my Google playstore very suspicious.

Google play store refuse to refund and Google Live Global app which is not listed or app developer doesn't assist after attempting to email or WhatsApp. Accidental R1,849.99 In-App Purchase Hello Google Play Support, I am requesting a manual review of an accidental in-app purchase of R1,849.99 for 7,000 coins, made on 1 October 2026. The app froze while I was using it, and I accidentally pressed the purchase button. I did not intentionally purchase the 7,000 coins. There was also a smaller accidental purchase of R20 for 70 coins, which Google Play has already refunded. However, the R1,849.99 purchase has not been refunded. My bank, Standard Bank, also immediately flagged the R1,849.99 transaction as suspicious and sent me a security alert: Card ending: *** Date: 01/10/2026 Amount: R1,849.99 Merchant: Google LIVE GLOBAL I understand that the automated refund system has declined my request, but I am asking for a manual review because this was an accidental purchase and I reported it immediately. I have not intentionally purchased or wanted the 7,000 coins. Please review the transaction and assist me with a refund of the R1,849.99. I result I have no access to my account as My bank block my card. They refuse to refund me.