Flash Helpdesk covering for ******* overcharging merchant in Sebokeng (Ticket #672619)

I logged a formal complaint (Ticket #672619) against an informal ****a shop in Sebokeng (Sonderwater, off Love Lane Road) that is systemically overcharging the community on electricity and vouchers. The merchant intentionally refuses to print receipts to hide the *****. I provided Flash support with the exact GPS coordinates (26°32'51.8"S, 27°48'49.3"E).On WhatsApp, helpdesk agents Unathi and Yonela told me Flash "cannot control what the trader does," told me to "use another shop," and closed the chat. They are actively refusing to escalate the case because I cannot provide a slip that the rogue merchant refuses to print. Flash is enabling a serious breach of Section 26 of the Consumer Protection Act by refusing to track this active terminal via GPS network location logs. I demand a senior compliance manager pull this ticket immediately.