Based on recent customer reviews, Flash Group is described by both consumers and its own merchants as difficult to reach and slow to resolve money-related disputes. Recurring complaints involve 1Voucher and FlexiCash tokens showing as invalid or already redeemed, wallets not topping up after deposits, and accounts being locked pending repeated verification documents. Callers report bots, unanswered WhatsApp chats, and ignored emails, while trading partners say support redirects them to networks or bookmakers instead of assisting. Merchants value the convenience and redemption commission, but feel unsupported when terminals fail.
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Flash Group
What do customers say about Flash Group?
Based on recent customer reviews, Flash Group is described by both consumers and its own merchants as difficult to reach and slow to resolve money-related disputes. Recurring complaints involve 1Voucher and FlexiCash tokens showing as invalid or already redeemed, wallets not topping up after deposits, and accounts being locked pending repeated verification documents. Callers report bots, unanswered WhatsApp chats, and ignored emails, while trading partners say support redirects them to networks or bookmakers instead of assisting. Merchants value the convenience and redemption commission, but feel unsupported when terminals fail.
Is Flash Group trustworthy?
Flash Group has a TrustIndex of 2 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Flash Group across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
FREQUENT BLOCKING OF MACHINE BY FLASH FOR REDEEMING VOUCHERS WHICH THE MACHINE IS DESIGN FOR.
The company is at it again. My machine have been blocked for 20 days. They claimed I accepted cash send that was reported but fail to give the details of the amount. Cash send voucher is a bearer document. How did FLASH company expect a merchant to know which voucher is not **********. I requested for a statement to enable me check all the transaction for the date they mentioned and present evidence of transaction but they refused. A bank will tell its customer and ask for details of transaction but Flash with lower capital compare to bank is flexing muscle. Kazang will soon take over with other new app. Flash is not good for big business. Their machine is developed for people that trade less than R1000.
1 reviews | Active since Mar 2024
FREQUENT BLOCKING OF MACHINE BY FLASH FOR REDEEMING VOUCHERS WHICH THE MACHINE IS DESIGN FOR.
The company is at it again. My machine have been blocked for 20 days. They claimed I accepted cash send that was reported but fail to give the details of the amount. Cash send voucher is a bearer document. How did FLASH company expect a merchant to know which voucher is not **********. I requested for a statement to enable me check all the transaction for the date they mentioned and present evidence of transaction but they refused. A bank will tell its customer and ask for details of transaction but Flash with lower capital compare to bank is flexing muscle. Kazang will soon take over with other new app. Flash is not good for big business. Their machine is developed for people that trade less than R1000.
1 reviews | Active since Oct 2026
FLASH KILLS BUSINESSES
I paid R1000 in hard earned money with their small margins and when I tried loading it it needs to be activated by them. But instead of activating it they sent me from pillar to post and telling me I have to wait 24 hrs for them to do it. This is the worst company for merchants. They kill businesses with their inefficient systems and their customer support is full of *********** sub standard empty tin heads. I'm leaving them for good.
1 reviews | Active since Oct 2026
FLASH KILLS BUSINESSES
I paid R1000 in hard earned money with their small margins and when I tried loading it it needs to be activated by them. But instead of activating it they sent me from pillar to post and telling me I have to wait 24 hrs for them to do it. This is the worst company for merchants. They kill businesses with their inefficient systems and their customer support is full of *********** sub standard empty tin heads. I'm leaving them for good.
1 reviews | Active since Aug 2026
Flash Helpdesk covering for ******* overcharging merchant in Sebokeng (Ticket #672619)
I logged a formal complaint (Ticket #672619) against an informal ****a shop in Sebokeng (Sonderwater, off Love Lane Road) that is systemically overcharging the community on electricity and vouchers. The merchant intentionally refuses to print receipts to hide the *****. I provided Flash support with the exact GPS coordinates (26°32'51.8"S, 27°48'49.3"E).On WhatsApp, helpdesk agents Unathi and Yonela told me Flash "cannot control what the trader does," told me to "use another shop," and closed the chat. They are actively refusing to escalate the case because I cannot provide a slip that the rogue merchant refuses to print. Flash is enabling a serious breach of Section 26 of the Consumer Protection Act by refusing to track this active terminal via GPS network location logs. I demand a senior compliance manager pull this ticket immediately.
1 reviews | Active since Aug 2026
Flash Helpdesk covering for ******* overcharging merchant in Sebokeng (Ticket #672619)
I logged a formal complaint (Ticket #672619) against an informal ****a shop in Sebokeng (Sonderwater, off Love Lane Road) that is systemically overcharging the community on electricity and vouchers. The merchant intentionally refuses to print receipts to hide the *****. I provided Flash support with the exact GPS coordinates (26°32'51.8"S, 27°48'49.3"E).On WhatsApp, helpdesk agents Unathi and Yonela told me Flash "cannot control what the trader does," told me to "use another shop," and closed the chat. They are actively refusing to escalate the case because I cannot provide a slip that the rogue merchant refuses to print. Flash is enabling a serious breach of Section 26 of the Consumer Protection Act by refusing to track this active terminal via GPS network location logs. I demand a senior compliance manager pull this ticket immediately.
1 reviews | Active since Mar 2024
FLASH WITH POOR SERVICE AND INEXPERIENCED CONSULTANTS
I bought a flash machine which i use to redeem vouchers collected from online customers. Its 4 days now that the account have been blocked with my money. I have been calling the customer center back to back but most are ***********. I was informed that I redeemed a lot of vouchers and I should send the slips of all the vouchers redeemed which Ive sent since 4 days now. Collecting a voucher in place of cash or EFT will definitely generate traffic. It seems flash workers are not comfortable with the high volume of voucher redeemed which also generates 3% of the value of every voucher redeemed. How can someone who did not study criminology claimed to be ***** investigator? This is the result we are seeing with flash. You blocked account because you are suspecting they are *****ulent but not because any voucher was reported. People are now taking emotions to their work and never care if the problem is resolved on time or not as long as they receive salary.
1 reviews | Active since Mar 2024
FLASH WITH POOR SERVICE AND INEXPERIENCED CONSULTANTS
I bought a flash machine which i use to redeem vouchers collected from online customers. Its 4 days now that the account have been blocked with my money. I have been calling the customer center back to back but most are ***********. I was informed that I redeemed a lot of vouchers and I should send the slips of all the vouchers redeemed which Ive sent since 4 days now. Collecting a voucher in place of cash or EFT will definitely generate traffic. It seems flash workers are not comfortable with the high volume of voucher redeemed which also generates 3% of the value of every voucher redeemed. How can someone who did not study criminology claimed to be ***** investigator? This is the result we are seeing with flash. You blocked account because you are suspecting they are *****ulent but not because any voucher was reported. People are now taking emotions to their work and never care if the problem is resolved on time or not as long as they receive salary.
1 reviews | Active since Apr 2025
They'll take your money and never send you the voucher.
Worst customer service ever. I purchased a R2000 voucher through incredible connections, and never received it. Incredible connections escalated the matter with Flash and gave me the contact person (Gunther Strumpher) from flash, hu just responded with "It's with support", then he just ghosted me when I asked about the turn around time. its been a week now since I purchased the voucher and haven't received it. Before you buy any voucher from any retailers just check with company who they work with - if it's Flash, I recommend to not use them.
1 reviews | Active since Apr 2025
They'll take your money and never send you the voucher.
Worst customer service ever. I purchased a R2000 voucher through incredible connections, and never received it. Incredible connections escalated the matter with Flash and gave me the contact person (Gunther Strumpher) from flash, hu just responded with "It's with support", then he just ghosted me when I asked about the turn around time. its been a week now since I purchased the voucher and haven't received it. Before you buy any voucher from any retailers just check with company who they work with - if it's Flash, I recommend to not use them.
1 reviews | Active since Oct 2015
Formal complaint regarding employee condunct- Lebo Shongwe Dear Flash Group Management/Customer Care Team, I am writing to formally lodge a complaint about the unprofessional conduct of your employee,Lebo Shongwe,during her visit to my business,Sunrise
Fornal Complaint Regarding Employee Conduct-Lebo Shongwe during her visit at Sunrisemart.
1 reviews | Active since Oct 2015
Formal complaint regarding employee condunct- Lebo Shongwe Dear Flash Group Management/Customer Care Team, I am writing to formally lodge a complaint about the unprofessional conduct of your employee,Lebo Shongwe,during her visit to my business,Sunrise
Fornal Complaint Regarding Employee Conduct-Lebo Shongwe during her visit at Sunrisemart.
1 reviews | Active since May 2025
im very disappointed...
im very disappointed in the bad services i received from flash/ 1voucher , i transferred a R40 to my 1voucher app and nothing reflects 🤦no support, no email , nothing online no way to connect at all with them not even via call, so my money is just gone now ...,.?
1 reviews | Active since May 2025
im very disappointed...
im very disappointed in the bad services i received from flash/ 1voucher , i transferred a R40 to my 1voucher app and nothing reflects 🤦no support, no email , nothing online no way to connect at all with them not even via call, so my money is just gone now ...,.?