Poor Communication Skills

Very poor ways of communicating with customers. A lady by the name Joy spoke to me with a very rude tone.

I kindly asked them to be a little more polite and this is what I got in return from Dawn Corin: "With regard to Joy not being polite to you, I find this very surprising as we sit in an open plan office and I can hear Joy’s interaction with debtors. She is always polite with debtors – being firm, but listening well and asking debtors in a polite way to send through proof of the situation. Joy is an experienced debt collector and this is the first complaint I have ever received from a debtor. I am certain that if she came across as being abrupt it was not intentional."