Unhappy as I was **** to

<p>I filled out my Zureal Health Card cancellation forms as I wanted to close my account with Zurreal and get my money out of the found when I called to get the form I was advised by the call centre it would take 5-7 working days for me to receive my money, so I sent my forms in on the 12/12/2016 so I would have my money by christmas time.</p> <p> </p> <p>After a week of not hearing anything I called Wednesday the 14th of Dec 16 to be told all the lines are busy and no one could confirm they received my form, I called again on Thursday the 15th of Dec to be told the same day, as Friday the 16th of Dec 16 was a public holiday I called again on Monday the 19/12/2016 then had to hold for 10 min before someone took my call only to be told due to the company changing Banks I will now have to wait 3 weeks before I get my money from them.</p> <p> </p> <p>Zurreal was quick enough to take my money every month when I had my policy with them, but now that they need to give me my money back they are full of excussess, and it makes me sick</p> <p> </p> <p>I was betting on my money to be in my account by Christmas as I need the money for my Son (Personal Reasons) and now I don't know what I am going to do.</p> <p> </p> <p>Zurreal the company that ruined Christmas for my little boy..... who's call centre agents give there customs fulse information and ruin their hopes for Christmas</p>