out dated staff and systems

<p>I have a healthcard that i took out in 2014. R200 gets deducted from my account every month and it is put in this healthcard as savings for medical use. Middle of last year 2016 i called to ask for a new card as i have missplaced mine, to date i am still waiting for my new card.</p> <p> </p> <p>On wednesday 15 March 2017 i called to find out how much money is in my card. They tell me R1700 on the old system and R800 on the new system . I didnt even know there was a new system no one bothered to let me as a client know. After paying R200 a month since 2014 and only using my card a few times you want to tell me there is only R2500 available between the two systems.</p> <p> </p> <p>So i ask for a recon of my account, i want to show what i paid and what i used. As of today 17 March 3.12pm i am still waiting for a recon. The system and staff are so useless that they asking me to give them what i paid and what i used. is this not their responsibility!!!!!!!</p> <p> </p> <p>Dont try calling, between yesterday and today i have called that company 27 times and managed to speak to someone 4 times out of those 27 times. Then the best is that whenever you ask to speak to a manager you get told no sorry they have left already or they are not available at the moment.</p> <p> </p> <p>No one in that place can tell me after 2 days where the hell is my money, the money that is deducted from my account not money that they have given me its mine!!!!!!</p> <p> </p> <p>I also get told that i should have activated the new card.....................ARE YOU KIDDING ME I WAS NEVER TOLD THERE IS A NEW CARD TO START OFF WITH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>