Bad Service or No Service at all

<p>I am a member of Zurreal Healthcard. which expires in 2020. since November, i have been trying to use the card and it kept rejecting my pin number have been trying to phone Zurreal on the number provided on the card as ********** and i never went through because the auto transfer kept me holding for more than 15 minutes till i would give up.</p> <p>Today I had to Google for their national call centre ********** 7325 and i was attended to by Refiloe Morare who gave a shock of my experience in service,</p> <p>1. she told me that all healthcards were discontinued in November 2016,</p> <p>2. all new cards were sent by registered email and many were returned due to post office problems,</p> <p>3. my card is one of them but she doesnt know where it is. </p> <p>4. she promised to look for it somewhere and "if" she finds it she will send it by courier.</p> <p>5. she asked for the address to send it to which i provided.</p> <p>my concern is that i kept paying R850 a month and i could not get access to my money to by medication or pay for services. </p> <p>6. Zurreal never contacted me or even made any attempt to notify me until i had to complain and even battling to get hold of them.</p> <p>7. there dont even care.</p> <p>8. i need my card today because i need to use it and i have got no other funds to use and i desparately need my card.</p> <p>9. Zurreal Healthcard must compansate me for the pain and suffering that ive gone through.</p> <p> </p> <p> </p>