Zurich Non-payout after 2.5 months! ***

We were in an accident with our new car at the end of Nov 2014, it was clear-cut case where the fault was with the other driver who was insured with Zurich. The insured's brokers put us in touch with Elisa Criswell from Zurich, after waiting forever and a day she eventually emailed us on the 12 Jan 2015 to request a stack of docs from us, which we obliged. After countless emails and phone calls we have still not received any response from Elisa regarding this claim, after 2.5 months it's just not right to be getting silent treatment. Because we are not your client does not give Zurich any right to treat your 3rd party clients this way, if the customer's insurance premium includes 3rd party pay-out cover then Zurich is obliged to pay, I'm sure the client would be really saddened if he knew about this, I certainly would expect (and have received) better.<br> Please can someone get back to me urgently & prove the Zurich is a serious insurance company!<br>