Zurich is hopeless

I was involved in an accident in December 2014.A truck rear ended my vehicle whilst parked at a police road block.I managed to report & get an accident report number the same day & I provided all of the required documentation to you guys.However, I've had to pay the R3500 excess out of my own pocket for something that wasn't even my fault.I provided you guys with all the details of the truck driver as well as all the details of the company to which the truck belonged.I've been in contact with my broker but they say that they are waiting for you guys.I took it upon myself to call you guys on 26/02/15. I ended up speaking to a guy named Ronald Hurdial who said that nothing had been done with regards to you guys contacting the company that owned the truck.I can't understand why you guys are so reluctant to do your jobs.However, Zurich was very quick to increase my premium immediately.....This was not even a fault on my part but now, after being a loyal client for many years, I have had to take the loss.It seems as though Zurich does not even care about their clients.I have already weighed my options and will be cancelling my personal as well as business policies with Zurich