Zurich Insurance Do not care

On the 25th of February 2016 I was involved in an Motor accident on the M1 Highway, a driver from a Company called Pactel drove into me from behind, so all his fault. I done the necessary steps, by completing the accident report form at the Sandton SA<br> <br> On the 10th of March the companies Broker, contacted me and stated that I should contact Zurich Insurance Company as they will be handling the claim. I then proceeded to contact them on the same day and they provided me with the claim form and indicating which supporting documents they required. Which I supp**** on the same day.<br> <br> Nowhere in the process has a claim consultant from Zurich contacted me to provide me with progress on the claim, I then contacted them on ***, and spoke to John Dadswell in their Third Party Claims dept. He then informed me that they have all the relevant documents to proceed with the claim and the next step would be to assign an assessor. Which only happened on the 11th of April, this is basically 30 days after I've submitted my claim to them.<br> <br> The assessor informed me he will submit his report on the same day and Zurich should give me feedback within 2 days. After a week still no feedback.