Zurich 3rd party claims take months to sort out

I had a client of Zurich insurance reverse into me in a parking lot. Being part of a large corporate, the gentleman firstly assured me he would sort it out and even arrange for me to have a hire car when the time came to have my car repaired. weeks went by and i was contacted by their secretary and was told that I now needed to get quotes myself for the repair - which i reluctantly did. more weeks went by and only after i called their brokers at John Roe Brokers, was i told that Zurich now will only fix my car after their car had been repaired and only after this conversation was i sent some 3rd party forms (2months later) als at this point did the guys at CNMC Trade International (CNIT SA) inform me they will not be supplying me with a hire car . . . <br> <br> It is now more than 3 months later and still no communication from Zurich as to when our car will be repaired and John Roe Brokers keep passing the buck that i need to follow up with their insurance.<br> <br> Since when is it our responsibility to follow up with other people's Brokers and their insurance? We did research and other insurance companies repair 3rd party claims within weeks.