Zero service from Bryte Insurance

On the 18th October 2024 that Friday. I was on my way to pick up my son at school it was about 12:43 the driver of the vehicle didn't pay attention on the road and didn't see me waiting to turn right and drove straight into the back of my car. I was stopped, and my indicator was on. The driver jumped out of his car. I advised him to let's move out of the main road as another car almost drove into him. His boss came, and we exchanged details, and my parents showed up as I still needed to get my son home from school. We did everything and whenI got home I arranged with my dad to borrow his car to go to the police station and they advised that we only needed 1 accident nr and I was advised that the driver would get it. Then the Brokers contacted me on Tuesday the 22nd of October 2024 and advised what I needed to do. They needed documents and quotations to fix my vehicle. That Wednesday, 23rd October, my dad took me to the doctor as I was injured in the accident, and then he took me to the police station to make an affidavit. My dad then took my vehicle to get quotations, and we made sure to send it early Friday, the 25th, October 2024. The broker contacted me on Monday, 28th October 2024, to advise that he was out of the office, but they did send the documents to Bryte Insurance. On the 4th of November, the broker contacted me and advised me to email Musa Chauke from Bryte Insurance, and I did so immediately. Then Musa mailed me a form and requested that I send all the documents that the Brokers emailed him. So we forwarded everything again.

Musa now is not replying to emails. As a family member of mine, I used to be in the insurance industry. I was advised that because we are going into the festive season, they are not going to approve my claim now and am going to drag it out for January 2025 if I am lucky.

They do not want to provide me with a courtesy car, and I advised them I don't have a car to get my son to school and back home. They don't care as I am not their client.

I contacted their client, and he advised that he couldn't do anything to help me. He wouldn't even contact the insurance.