You have debited my account twice!

12th Jan 2015 two debits of R500 were taken from my account, when only one debit should have been taken for my travel insurance policy 214490. <br> <br> I notified Margie Manser by email on 17th February, and requested a refund of the duplicate debit.<br> <br> 23rd February Margie Manser emailed to say that your payment gateway only shows one debit and that she had escalated the issue to your Merchant Bank ABSA. <br> <br> Since this date I have emailed Margie Manser again. I have also / spoken to emailed Michele Edmead.<br> <br> I have also spoken to and emailed Sheena Chandler in your Johannesburg office.<br> <br> Sheena said they had requested that Absa make the refund by close of business on 9th March.<br> <br> No refund has been received.<br> <br> On 10th March I emailed a formal complaint to Sheena Chandler, and as yet I have received no acknowledgement of that complaint email.<br> <br> I am completely shocked at the total lack or customer service from your company. <br> <br> It has now been 242 DAYS since you were first notified. WHY should I be made to wait. This delay is TOTALLY UNACCEPTABLE. <br> <br> I am a Zurich customer, NOT an ABSA customer. Therefore, I expect Zurich take this matter in hand and make an immediate refund to my account.