Worst service ever, slowest response time ever.

<p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">My Mercedes Gl was in an accident and the quotation was R224 000. The claim was submitted on 22 March 2016. On 1 April the assessor came out and approved only R125 000 for the repair. I got another quotation from another panel beater - R220 000 and I asked for a different assessor to meet me at the panel beater. The head of the assessor department came out and found that even R225 000 would not cover the repair and as it exceeds the 70% mark the vehicle has to be written off. I asked for a buy back value and they offered the vehicle back to me at 45% which is ridiculous. And still today 11 May 2016 I have not yet received the settlement offer from Zurich. This is my company vehicle that I use daily and I need to replace it. So if you consider a new insurance company know this: Zurich will not look after your interest and they take their time, do not come back to you when you ask for an update. I find them useless at his stage. Cannot promote them at all. I am a very disappointed client.</span></p>