worst service EVER!!

<p>Since last year my aunt is busy with a third party claim. After placing endless cellphone calls to them with no response, she asked me to assist her. I was told over 3 weeks ago that the claim must be authorised, to no avail. I have left endless messages and sent emails to the consultant and his manager, and nobody has the decency to respond. Are you running a business or do you treat all clients this badly???? It's pathetic that the client has to be given the runaround like this.</p>