Why is it so difficult to pay for a valid claim?

INYAN*** - POLICY NO: SA GBC ***

I submitted a claim via my Body Corporate (Angor), who in turn sent my claim to Bryte Insurance. They rejected my claim based on incorrect information received from a third party. Upon correcting them and having provided evidence of when I first became aware of a leak on my premises, they now refuse to communicate with me further and gave me no feedback regarding the final outcome of my claim review.

I am so disappointed with the service and question what's the point of paying for insurance if there is no intention of covering simple claims.

Can someone provide me with feedback please.

Next step will be to provide a full report to the Short Term Insurance Ombudsman!